Refund policy
Refund & Return Policy
Last updated: September 2026
At Lex’s Monthly Mail Club, each order is prepared and packed by hand in limited quantities. Because of this, I generally do not accept returns or exchanges.
Returns
All voluntary returns and exchanges are not accepted, except where you have a legal right to return or cancel your purchase under applicable consumer law.
If you are eligible to exercise a statutory right of withdrawal, please contact me within the applicable legal timeframe at:
I will provide the appropriate instructions for returning your order.
Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
Refunds will be processed within the timeframe required by applicable law.
Damaged or Defective Orders
If your Monthly Mail Club package arrives damaged, defective, incomplete, or with an incorrect item, please contact me at:
Please include your order number and, if possible, photographs of the package and the item you received.
I’ll review the issue and work with you to find an appropriate solution.
Digital Content
Some Monthly Mail Club editions contain digital music, loops, videos, and other downloadable or digital content.
Where applicable, you may be asked to expressly agree to receive digital content immediately and acknowledge that this may affect your statutory right of withdrawal, as permitted by applicable law.
Legal Rights
Nothing in this policy limits or excludes any mandatory consumer rights or legal guarantees that apply to your purchase under applicable law.
For customers in the European Union, statutory consumer protections may apply to online purchases.
Contact
If you have any questions about returns, refunds, or an issue with your order, please contact me directly:
I’m a small, independent operation and personally handle the orders, so I’ll always do my best to help.
— Lex